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Last updated: July 2026

Refund and Returns Policy

At YesFashionsBD, your satisfaction matters. If something isn’t right with your order, here’s how our returns and exchange process works.

1. Eligibility for Return/Exchange

  • Request must be made within 3 days of receiving your order
  • Product must be unused, unwashed, and in original condition with tags attached
  • Original packaging should be intact
  • Items purchased on final sale/clearance are not eligible for return unless defective

2. Valid Reasons for Return/Exchange

  • Wrong item delivered
  • Size/fit issue (exchange only, subject to stock availability)
  • Damaged or defective product received
  • Significant difference from the product description or images

3. Not Eligible

  • Change of mind after the product has been used or washed
  • Missing return window (beyond 3 days of delivery)
  • Products marked as non-returnable at checkout

4. How to Request a Return/Exchange

  • Contact us within 3 days via phone (+8801712-152959), WhatsApp, or email (info@yesfashionsbd.com) with your order number and photos of the issue
  • Our team will review and confirm pickup/return instructions
  • Return shipping cost is borne by the customer, unless the item was wrong, damaged, or defective — in which case we cover it

5. Refunds

  • Approved refunds are processed as store credit or original payment method, at our discretion, within 5–7 business days after we receive and inspect the returned item
  • Cash on Delivery orders will be refunded via bKash/Nagad to the number provided

6. Exchanges

  • Size or color exchanges are subject to stock availability
  • If the requested replacement is unavailable, a refund or store credit will be offered instead

7. Contact Us

For any questions about this Privacy Policy, contact us at:
Email: info@yesfashionsbd.com
Phone: +8801767494400
Address: Sha Ali Shopping Complex, 2nd Building, 1st Floor, Shop No-15, Mirpur 1, Dhaka 1216